Contact Wayboro

What can we help with?

Choose your topic to find the right next step. For an existing order, keep its details with your request.

Private Wayboro workflows

Keep the request attached to the right record

Order, claim, privacy, and business requests return a reference or remain connected to their private workflow. Start there before sending email.

Active and completed orders

Order help and cancellation

Use the private tracking page first for status, proof, rating, or an available cancellation request.

Helpful to include

Public order number (WB-…)
What happened and what outcome you need
A safe phone number or email for the reply

Open private tracking

No private link? Email order support at [email protected].

Personal information

Privacy rights

Use the structured request center for access, correction, deletion, portability, or an appeal, with email verification and a reference.

Helpful to include

Your relationship to Wayboro
Approximate dates or the public WB- order number, if relevant
No passwords, private tracking links, or identity documents

Open privacy request center

Cannot use the request center? Email privacy at [email protected].

Loss, damage, or shortage

Claims

Start from the private tracking page to receive a claim reference and keep the notice attached to the delivery.

Helpful to include

Public order number (WB-…)
What is missing or damaged and when you noticed
Preserve relevant photos and packaging; upload only when the private page requests it

Open private tracking

Private link unavailable? Email claims at [email protected].

Teams and integrations

Business delivery

Business delivery needs, approved API integrations, recurring runs, and operational fit.

Helpful to include

Pickup area and typical destinations
Expected delivery frequency and cargo type
Checkout or integration workflow you need

Start a business inquiry

Already have an inquiry reference? Email [email protected].

Direct team email

Questions without a private workflow

Use the published team address for website, billing, or driver-account questions. Email does not create a visible case status or a response-time promise.

Website and account

General support

Accessibility, account access, website behavior, and questions that do not belong to an order.

Helpful to include

The page or feature involved
A short description of the issue
Browser and device when reporting a website problem

[email protected]

Charges and refunds

Billing

Duplicate or unexpected charges, invoices, receipts, and the status of an approved refund.

Helpful to include

Public order number (WB-…)
Charge date and amount
Receipt email — never a full card number or security code

[email protected]

Applications and payouts

Drivers

Driver applications, screening status, account readiness, approved vehicles, and payout questions.

Helpful to include

Email used on your application or driver account
The screen or process step involved
A short description — do not attach identity documents

[email protected]

Immediate danger: for an emergency, injury, fire, crime in progress, or another urgent threat, contact the appropriate emergency authority first. Email is not monitored as an emergency channel.