Driver Safety and Conduct Standards

These standards are not a driver employment or independent-contractor agreement. They do not decide worker classification, compensation, benefits, expenses, insurance responsibility, tax status, or authority. No driver may accept a delivery until the correct legal relationship and a separate written agreement are in place.

1. Eligibility before taking an order

An authorized driver must:

• meet the legally required age, identity, work-authorization, licensing, driving-record, screening, and training requirements;
• use only an approved, registered, roadworthy, clean, inspected where required, and appropriately sized vehicle;
• provide proof that the vehicle's policy covers the assigned delivery/business use, or proof of another verified Wayboro-arranged policy that expressly covers that use and period;
• be fit to drive and not impaired by alcohol, drugs, fatigue, illness, distraction, or another unsafe condition; and
• review the disclosed route, item, handling facts, pay terms, and vehicle requirements before accepting.

2. Approved vehicle and operating perimeter

A driver may use only the exact vehicle and capability class shown as active in the driver account. A sedan, hatchback, SUV, minivan, pickup, cargo van, or box truck appearing in an application or waitlist is not by itself authorization to operate it for a delivery. Operations must first open that class in the region and verify the applicable vehicle, insurance, registration, cargo, weight, licensing, carrier, and route requirements.

The light-vehicle path applies only when no rated weight, actual weight, route, cargo, trailer, or operating fact triggers a commercial-vehicle or motor-carrier requirement. For the federal interstate 10,001-pound test, the relevant value is the greatest of the manufacturer gross vehicle or combination weight rating (GVWR or GCWR) and the actual gross vehicle or combination weight (GVW or GCW). That threshold is not itself the general 26,001-pound CDL threshold, and New York or another jurisdiction may apply additional registration, marking, medical, inspection, insurance, or operating rules.

A vehicle or combination that meets a regulated threshold, a box truck, an interstate property route, or another regulated operation requires a separate verified commercial program before activation. Depending on the actual operation, that review may require a USDOT number, motor-carrier authority, commercial insurance, medical qualification, hours-of-service controls, vehicle inspections, tax or registration credentials, and an appropriately classed license.

The separate written driver agreement must identify whether Wayboro, the driver's independent delivery business, or another authorized entity is the carrier for the approved route. The app must not treat an equipment checkbox, cargo measurement, payload entry, or manual application approval as a substitute for this legal and insurance review.

3. Safe and lawful driving

• Obey traffic, parking, vehicle, hours, seat-belt, device-use, and commercial transportation rules.
• Do not type, photograph, or operate the app while the vehicle is moving. Stop legally before interacting with a device.
• Select a safe lawful route and do not follow an app instruction that is unsafe, closed, restricted, or illegal.
• Secure cargo against movement, impact, weather, theft, and contact with passengers, animals, contaminants, smoke, or unrelated goods.
• Do not bring a child, unauthorized passenger, animal, weapon, or unrelated cargo on a Wayboro delivery.

4. Pickup and custody

• Confirm the order number, location, item count, visible condition, size, and safe fit before taking custody.
• Do not accept a prohibited, leaking, unsafe, materially misdescribed, unprepared, oversized, or unsecured item. Move to a safe place and contact operations.
• Request inspection only when reasonably needed and authorized. Do not search property, copy documents, or handle contents unnecessarily.
• Capture truthful pickup proof without unrelated people, private papers, payment data, or unnecessary surroundings.
• Never mark pickup complete before possession and required proof are actually obtained.

5. Delivery and proof

• Follow lawful delivery instructions and release the item only at the correct location to the named sender or recipient, or to another person that contact authorizes. The current Wayboro workflow does not support an unattended drop-off.
• Do not enter a residence or restricted area, move unrelated property, assemble or install an item, or leave it in an unsafe or unapproved place.
• Never ask for a recipient’s password, payment-card number, unrelated ID, or information not required by the approved proof process.
• At pickup, record a clear handoff photo and the real name of the person handing over the item. At delivery or return, record a clear handoff photo and the real name of the person receiving it. For a PIN-protected delivery, obtain and enter the recipient's six-digit Wayboro delivery PIN only after the item and recipient are present; do not accept a code relayed by support, phone, email, or text. Notes are optional and must be factual. Never fabricate proof, location, time, status, or an incident.
• If delivery fails, keep custody, contact operations, and follow an authorized return or safety instruction. Do not abandon, keep, sell, transfer, or independently dispose of the item.

6. Privacy and confidentiality

Use names, telephone numbers, addresses, access instructions, tracking information, photos, and business information only to perform the assigned delivery. Do not screenshot, post, sell, retain, or contact a participant afterward except for an authorized delivery, safety, claim, or legal purpose. Report a lost device, exposed tracking link, mistaken disclosure, or unauthorized access immediately.

7. Respect and non-discrimination

Treat senders, recipients, staff, other drivers, and the public professionally. Harassment, threats, violence, retaliation, theft, fraud, solicitation, sexual misconduct, discriminatory refusal or treatment, and abusive language are prohibited. A driver may always leave an unsafe situation and seek help; safety reporting must not be used as a pretext for unlawful discrimination.

8. Incidents and cooperation

Report a crash, injury, citation, vehicle failure, cargo loss or damage, prohibited item, threat, privacy incident, delay, or custody problem promptly after addressing immediate safety and legal duties. Preserve evidence, provide truthful information, and cooperate with authorized claims, insurance, safety, and regulatory processes.

9. Enforcement and review

Wayboro may pause new-order marketplace access during an immediate safety, fraud, privacy, or legal review. A marketplace access pause does not by itself cancel an active delivery or change that order’s status; any order-specific release, cancellation, or return follows its own recorded workflow. Any warning, restriction, discipline, deactivation, appeal, pay treatment, and final action must follow the driver’s separate agreement, correct worker classification, and applicable law. These standards do not authorize withholding earned pay or retaliation for protected activity.

Ignoring or declining an offer before acceptance has no negative account effect. Customer ratings, completion statistics, and releases after acceptance can identify facts for human review, but they do not create an automatic restriction. Safety concerns, package mismatch, and an eligible early release of a future reservation are recorded separately from avoidable reliability releases.